Terms and Conditions
1. ABOUT US AND THE SITE:
CSDroppy is a leading distributor of branded cosmetics and watches sourced directly from manufacturers or authorized distributors. For any questions, suggestions or complaints, please contact us: [email protected]
Our contact details:
FEERDI PL SP.Z O.O with registered office in Poznań (60-551) at Pamiątkowa 2, REGON 388952145 | NIP PL7831837075 e-mail: [email protected]
You will have access to all areas of this Website without the requirement of creating an account. If you choose to register with us, you must treat your user name and password as confidential and must not disclose them to any third party. It is a condition of doing business with us that you must be a registered business.
We may change these Terms at any time by updating this page. You are expected to check this page from time to time to note any changes we make as they are binding on you.
Whilst we make every effort to ensure that this Website is normally available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be temporarily suspended without notice in the event of system failure, maintenance or repair or for reasons beyond our control.
2. PLACING AN ORDER:
Placing an order could not be easier with our easy-to-use online shopping system. Simply browse our Shop, click on the products you wish to order and add them to your basket. Once you’ve completed your selection, you’ll be able to review and change your order until you place your order by clicking the “Continue” button on the Stripe payment page.
Once you have placed your order, you will receive an email from us confirming that we have received your order, including your order number and a summary of your order. All orders are subject to our approval, which we will confirm by sending you an email confirming the dispatch of your order. A contract between us will not be formed until we send you a dispatch confirmation.
We may decide not to accept your order for any reason and will not be liable to you or anyone else in such circumstances.
We may not be able to process your order if: (a) the Product you ordered is unavailable or withdrawn; or (b) there is a problem authorising payment on your credit card. We will contact you to discuss your order if the above applies to your order.
Our aim is to provide clear and complete descriptions of the Products to assist you in your purchase. Please note specifically that the shades and quantities of each shade will vary from pack to pack unless otherwise stated. We cannot guarantee that a package will contain all of the shades described, but a package will contain an assortment in varying OD quantities of the shades listed. Images and colour graphics on the website are for illustrative purposes only and may vary depending on your computer screen settings.
3. PRICE AND PAYMENT OPTIONS:
The price of any Products will be as quoted on our Site in Euro, prices do not include VAT and delivery costs, which will be added to the total amount due in the summary at the last step of the shopping cart. All products offered are 100% authentic and original. All products mentioned on the Site will have an associated image or photograph, these are for information only and should be regarded as illustrative.
Prices of Products are subject to change at any time, but changes will not affect orders for which we have already sent a Dispatch Confirmation.
We will only process and fulfil your order once we have received full payment. Payment can be made using most major credit/debit cards by filling in the relevant details on the Stripe Payments page. We do not accept cheques or postal orders.
By paying for your order with a credit/debit card, you are confirming that the card used belongs to you. All credit/debit cardholders are subject to verification checks and authorisation by your card issuer. If your card issuer refuses to authorise payment, we will not accept your order and will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We shall not be liable for any card issuer or bank charging you as a result of us processing your credit/debit card payment in accordance with your order.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some Products listed on our Site may be incorrectly priced. We will correct any such errors as soon as reasonably practicable after we become aware of them. If the correct price of a Product differs from the price listed on our Site, we will usually contact you for instructions before we dispatch the Product.
VAT of 23% will be added to the cost of goods and shipping on all orders from Poland and the European Union. Orders shipped outside the EU will be exempt from VAT. Goods may also be zero-rated for customers within the European Union provided they are VAT registered and we provide documentary evidence.
5. CANCELLATION AND RETURNS POLICY:
You may cancel your order (or any part of it) at any stage before the Products are delivered to you and up to 14 days later. You may do so by simply returning the Products in accordance with the provisions below by contacting our customer service team by email at [email protected] Please refer to the list of products excluded from the right of return and these include cosmetics and perfumes. Refunds will be made to your online wallet available in your dashboard.
If you decide to cancel your order after we have dispatched the Products, you will be required to return the Products at your expense. All such Products must be returned within 14 days of delivery to you. You must retain possession of the Products and take reasonable care of them until they are returned. You should return the Products to us unused and in the same condition in which you received them, together with the original Product packaging, by one of the methods set out in our Returns Procedure.
Upon cancellation of your order and return of the Products, the value of the goods charged by us will be refunded to your wallet at CSDroppy.com (we do not refund the original shipping costs). We will notify you of the refund via email within a reasonable time.
If the Product you have purchased is damaged, faulty or incorrect when it is delivered to you, please contact us immediately, no later than 2 working days after receipt of the goods. If necessary, we can offer an exchange or refund in accordance with your rights. If you believe the Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any further questions about returns, please contact us.
We are not responsible for, nor will we make a refund if we are notified AFTER 2 working days. We do NOT refund open or used items.
Our policy on cancellations, returns and refunds does not affect your statutory rights.
While we make every effort to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Site, or to the Products and prices described in it, at any time without notice.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary for the use of the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content on the Site will be free of infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient anti-virus procedures and controls (including anti-virus and other security controls) to meet your specific requirements for the security and reliability of your input and output.
All brand logos and trademarks are the property of their respective owners.